For additional info on DirecWay, how they operate, WHO owns DirecWay, etc ....kindly proceed to
www.DirecWaysux.com and become enlightened.
I have their very best and most expensive "plan." Cost $1,000.00 up-front and $129.99 monthly for two years. "Up To" 1.5Mpbs 'down' and enhanced 256Kbps 'up. In reality, I've never gotten faster than 1088 at any time ...and that was on here. (I'm using a DW6000 UG (commercial modem) with a .98m Dish). My "plan" is no longer being advertised ...the fastest I've seen now is 1.0Mbps 'down' ...so that translates to about 700 I guess). Heck, there are folks on this forum with DW4000's systems that are blowing me away when it comes to speed. My only advantage is a FAP threhold of 800MB ...and I had to FIGHT for that too).
My speed started falling dramatically too not all that long ago ...like from an average of 982Kbps all the time down to as low as 50Kbps 'down' during business hours. Tech Support told me that DirecWay did NOT guarantee ANY speed would be achieved. In fact, they don't even guarantee you will have access to the Internet. I said, "Okay Bub, and I never guaranteed that I would pay you suckers either." (Then I called and "froze" my Visa). After my account became 15 days overdue my speeds suddenly came up to what they used to be, and I got the typical "canned" letters and total run-a-round that DWAY is so famous for. (Idle threats and the usual cock-n-bull stories ya know...).
So ....my speed came up, and thus I called and let them charge me for 1/2 of the amount they wanted since I figured I only got about 1/2 of what I was paying for. Within that same hour my speeds dropped to the bottom of the well again. I called my Bank ( who issued my VISA used for the DWay account ), and they suspended payment. Miraculously my speeds JUMPED back up to about 1022Mbps and have been holding there ever since.
I guess the only way to deal with them is to shut off the money flow (they could never legally "bind" you to a 2-year contract since they aren't holding up their end of the deal at all)! They are operating in the "grey areas" of the law regarding ISPs and they know it, so don't be afraid to step into those same areas to give yourself a fighting chance. (Calling their Tech Support won't do you any good if you are sure that everything is set up correctly). THEY say to use their LCCU and DO NOT have any of the boxes "checked" in your browser. I found out that if I check both Proxy 'boxes' that my speed would rise by 200Kbps. Dr. TCP gave me another nice little boost and "leveled me out" (kept me from having wildly fluctuating speeds from second to second). I have no clue as to how or why ...I just know it works with a DW6000 (and not much can be done when you are using a DW6000)!
DirecWay DOES NOT care if you have any speed or not. If you can log in you are supposed to kiss their shoes and be grateful for it no matter the price you are paying. I've changed my payment method to "by private cheque" only. If they "fall out" on me, I'll "trim" them. If they cut off my Internet access, I'll take them to court. It seems that this is the only thing they understand because my speed has been VERY steady ever since the last "tiff" we had. Perhaps they know I'm wise to their games and decided to save themselves some headaches?
You cannot depend on their Tech Support for anything, because only a select few of them have a clue what they are doing (they read through a book or through their own database to search for things to tell you and/or do to your computer which have no consequence at all. Heck, I've even spent over four hours on hold before. During November I spent well over 60 hours on hold before I finally had their entire "scheme" down pat.
Write them a letter, at the bottom of the letter have it say: cc: Steinberg, Goldstein & Warran, Attorneys At Law ....(or pick a Law Firm out of the phone book). cc: = Courtesy Copy (get my drift?) You'll get better results, AND you'll have written proof to show a judge if it ever comes to that.
I pray for your sake that they will stop placing you in a "floating" bandwidth sharing 'bin' and leave you there. If you scream loud and long enough (and NOT pay), eventually you'll get results. They can't legally shut you off if you are "in litigation" or otherwise in a formal "dispute" with them ....so you could drag on for months not paying them, and that's why they moved me over to a system that would give me about 80% of my "Up To" speed. Many people say that I'll never see it that high. What it strange is that the day it was installed, for the first 8 hours I was pulling an easy 2.0Mbps down, then the "radio" blew. Ever since it was replaced I've never gotten above 1088 with a Signal Strength of 97. (Back then I did not know about testmy.net so I was using
www.toast.net as a guide. You can't use DirecWay's speed test because that thing is so pathetically wrong it isn' funny. It has me uploading over 900Kbps (usually), and "downing" at 150 when it is actually about 1022 'down' and 105 'up' (averaged).
I can't wait for DSL to come up my road. I am begging for a line but they keep turning me down with the same "coldness" that DirecWay uses.
Don't let DWay get you down, there are better things coming (as always). The only way to beat the system is to use it against them. Write a letter and e-mail, (return receipt requested on that letter by the way!), then stop paying them if they won't get you up to speed and leave it there. Worked for me once they figured out I didn't care if I had "web" or not. lol.... You will be covered by law because you will then be in a legal dispute (no lawyer is necessary), they can't shut you down, and after they have exhausted all of their "scare tactics" they'll give in and you'll get back to normal. (Then they'll find another victim and rob THEM blind).
DWay is operating illegally according to US Law but they are not being "pinched" ...so there's money being passed under the table somewhere. There are few laws that are controlling the Internet to any degree (at this level because it is easy for the ISP to say that you don't know how to properly setup your PC, or that the weather is causing interference which they have no control over ...I've heard it all (and they'll lie like a rug to you). ISPs know this and far too many of them take wrongful advantage of it. DirecWay is in the Top 10 of those type ISPs.
Cheers!
The Reverend (and just as disgusted as you are)