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Topic: No response in tracert  (Read 4249 times)
sean5900xt
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« on: December 16, 2004, 06:38:29 PM »
1st I would like to say hi to all of you. Iam new to the forums but have been using the site for a little while (like it alot). I ran some tracert test and random hops seems to have * on them which I think means the packet got lost or there was no response. Well to try and figure out which hop was causing this I ran a tracert test to one hop at a time about 5 times to see if I would get a *. My 1st 2 hops (excluding my router) dont give me any *'s after traceing to them about 5 times. Then i decided to trace to my 3rd hop. When i run test to it I get time outs on it some times and sometimes i dont. I was wondering if this is normal or acceptable. My speed test seem to come out pretty good (my rated speed is 1.5 down). But when loading a large web page it will sometimes pause for a period of time before it finishes or it will load the whole thing except one small picture and that will load up a few seconds latter. If I do need to call my ISP what should I say

Thanks
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justinlay
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« Reply #1 on: December 16, 2004, 07:13:19 PM »
Welcome to the fourm!!!!. Im running DirecWay and it does that everyone once a while.
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sean5900xt
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« Reply #2 on: December 16, 2004, 07:20:19 PM »
Is DirecWay a satellite internet service though? And sry but I forgot to say that this is cable internet and I use cablelynx
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justinlay
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« Reply #3 on: December 16, 2004, 07:34:16 PM »
yah
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VanBuren
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« Reply #4 on: December 17, 2004, 02:40:06 AM »
Quote from: sean5900xt
1st I would like to say hi to all of you. Iam new to the forums but have been using the site for a little while (like it alot). I ran some tracert test and random hops seems to have * on them which I think means the packet got lost or there was no response. Well to try and figure out which hop was causing this I ran a tracert test to one hop at a time about 5 times to see if I would get a *. My 1st 2 hops (excluding my router) dont give me any *'s after traceing to them about 5 times. Then i decided to trace to my 3rd hop. When i run test to it I get time outs on it some times and sometimes i dont. I was wondering if this is normal or acceptable. My speed test seem to come out pretty good (my rated speed is 1.5 down). But when loading a large web page it will sometimes pause for a period of time before it finishes or it will load the whole thing except one small picture and that will load up a few seconds latter. If I do need to call my ISP what should I say

Thanks


hey sean and welcome to the forum Smile

Stalls like that, is not acceptable, make a traceroute and paste it here so we can see it.

Vanburen Smile
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sean5900xt
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« Reply #5 on: December 17, 2004, 01:35:35 PM »
C:\Documents and Settings\Sean>tracert testmy.net

Tracing route to testmy.net [67.19.36.6]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  wr850g.motorola.com
  2     8 ms     8 ms    11 ms  10.4.160.1
  3    14 ms     8 ms    17 ms  10.100.5.4
  4    30 ms    20 ms    43 ms  68.88.181.169
  5    50 ms    14 ms    57 ms  bb2-g1-0.ltrkar.sbcglobal.net [151.164.64.231]
  6    21 ms    23 ms    22 ms  bb2-p15-3.dllstx.sbcglobal.net [151.164.188.133]

  7    29 ms    21 ms    21 ms  ex2-p2-0.eqdltx.sbcglobal.net [151.164.240.225]

  8    26 ms    22 ms    29 ms  151.164.249.82
  9    24 ms    26 ms    26 ms  216.140.4.209
 10    24 ms    24 ms    54 ms  67.99.43.234
 11    29 ms    32 ms    26 ms  dist-vlan32.dsr3-1.dllstx3.theplanet.com [70.85.
127.61]
 12    30 ms    41 ms    30 ms  dist-vlan21.dsr1-1.dllstx2.theplanet.com [70.85.
127.67]
 13    35 ms    30 ms    30 ms  dsr2-1-v2.dllstx4.theplanet.com [12.96.160.39]
 14    26 ms    27 ms    26 ms  gig1-0-2.tp-car9-2.dllstx4.theplanet.com [67.18.
116.86]
 15    27 ms    26 ms    27 ms  6.67-19-36.reverse.theplanet.com [67.19.36.6]

Trace complete.



Iam not sure why it goes through all those sbcglobal servers even though I dont use them but this test was done at 2:30 pm central time so theres not much trafic going on at my ISP. It seems to do the time outs at about 4 or 5 till about 11 pm.
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VanBuren
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« Reply #6 on: December 17, 2004, 01:41:15 PM »
post a tracert during peaktime aswell so we can compare

that trace looking good

VanBuren Smile
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sean5900xt
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« Reply #7 on: December 17, 2004, 01:49:29 PM »
ok i will. Just wondering is the times on hop 5 normal since it goes 50  14  57.
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VanBuren
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« Reply #8 on: December 17, 2004, 01:52:03 PM »
Quote from: sean5900xt
ok i will. Just wondering is the times on hop 5 normal since it goes 50  14  57.
It can be a problem, but you need to make several tracerts to check that, Its common that some nodes deprior ICMP traffic, so ping is high but speed works good anyway.

VanBuren Smile
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sean5900xt
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« Reply #9 on: December 17, 2004, 07:28:59 PM »
Well so far I havent had any time outs. Either they fixed it in one night (very doubtful) or theres not much traffic.
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sean5900xt
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« Reply #10 on: December 17, 2004, 08:49:18 PM »
well it looks like i spoke to soon.



Tracing route to testmy.net [67.19.36.6]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  wr850g.motorola.com
  2     7 ms     8 ms     9 ms  10.4.160.1
  3     8 ms     7 ms     8 ms  10.100.5.4
  4    19 ms    20 ms    14 ms  68.88.181.169
  5    21 ms    13 ms    12 ms  bb2-g1-0.ltrkar.sbcglobal.net [151.164.64.231]
  6    25 ms    24 ms    51 ms  bb2-p15-3.dllstx.sbcglobal.net [151.164.188.133]

  7    25 ms    23 ms    20 ms  ex2-p2-0.eqdltx.sbcglobal.net [151.164.240.225]

  8    27 ms    25 ms    21 ms  151.164.249.82
  9    22 ms    22 ms    27 ms  216.140.4.209
 10    22 ms    22 ms    25 ms  67.99.43.234
 11    26 ms    22 ms    22 ms  dist-vlan32.dsr3-1.dllstx3.theplanet.com [70.85.
127.61]
 12    25 ms    23 ms    23 ms  dist-vlan21.dsr1-1.dllstx2.theplanet.com [70.85.
127.67]
 13    24 ms    36 ms    23 ms  dsr2-1-v2.dllstx4.theplanet.com [12.96.160.39]
 14    25 ms    27 ms    30 ms  gig1-0-2.tp-car9-2.dllstx4.theplanet.com [67.18.
116.86]
 15    31 ms    24 ms    26 ms  6.67-19-36.reverse.theplanet.com [67.19.36.6]

Trace complete.

C:\Documents and Settings\Sean>tracert 68.88.181.169

Tracing route to 68.88.181.169 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  wr850g.motorola.com
  2    10 ms     8 ms     9 ms  10.4.160.1
  3     7 ms     8 ms     9 ms  10.100.5.4
  4    18 ms     *       17 ms  68.88.181.169

Trace complete.


As you can see the 1st one comes out ok however I ran a full tracert test to testmy.net and got *'s on random hops but when ever I test directly to hop 4 a few times I will always get a * after about 3 test.



::::::::::.. Download Stats ..::::::::::
Connection is:: 1535 Kbps about 1.5 Mbps (tested with 1496 KB)
Download Speed is:: 187 kB/s
Tested From:: http://www.testmy.net/
Bottom Line:: 27 times faster than 56K you can download 1MB in 5.48 second(s)
Validation Link:: http://testmy.net/cgi-bin/get.cgi?Test_ID=E6RTTIFDI


As you can see download speeds still seem pretty good but I now get that pausing sometimes when loading a page and it just gets annoying.
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The Reverend
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« Reply #11 on: December 17, 2004, 11:57:52 PM »
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\GreyGhost>tracert 67.19.36.6

Tracing route to 6.67-19-36.reverse.theplanet.com [67.19.36.6]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2     *        *        *     Request timed out.
  3  1529 ms   651 ms   699 ms  dpc674464130.direcpc.com [67.44.64.130]
  4   681 ms   699 ms   655 ms  dpc6682016201.direcpc.com [66.82.16.201]
  5   677 ms   687 ms   659 ms  dpc6682016090.direcpc.com [66.82.16.90]
  6   648 ms   687 ms   667 ms  dpc6682016073.direcpc.com [66.82.16.73]
  7   692 ms   671 ms   686 ms  so-5-1.hsa1.Washington1.Level3.net [63.215.128.1
29]
  8   691 ms   660 ms   654 ms  ae-2-54.bbr2.Washington1.Level3.net [4.68.121.97
]
  9   707 ms   703 ms   687 ms  so-0-0-0.bbr2.Dallas1.Level3.net [64.159.0.137]

 10   710 ms   717 ms   703 ms  ge-1-2-56.car3.Dallas1.Level3.net [4.68.122.166]

 11   709 ms   675 ms   682 ms  4.78.220.10
 12   709 ms   715 ms   735 ms  dist-vlan31.dsr3-2.dllstx3.theplanet.com [70.85.
127.30]
 13   708 ms   734 ms   691 ms  dist-vlan22.dsr1-2.dllstx2.theplanet.com [70.85.
127.76]
 14   694 ms   687 ms   703 ms  dsr2-2-v2.dllstx4.theplanet.com [12.96.160.40]
 15   695 ms   689 ms   729 ms  gig1-0-2.tp-car9-2.dllstx4.theplanet.com [67.18.
116.86]
 16   676 ms   691 ms   699 ms  6.67-19-36.reverse.theplanet.com [67.19.36.6]

Trace complete.

He's using Cable and I'm using DirecWay (their fastest "plan"), could somebody please tell me why my numbers are "triple-digit" and his are not?  Does Satellite have THAT much latency?  I don't understand a whole lot about "tracert" ...especially what to do about it if something is wrong.

Thanks!

Cheers!

The Reverend
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VanBuren
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« Reply #12 on: December 18, 2004, 03:24:39 AM »
Quote from: sean5900xt
when ever I test directly to hop 4 a few times I will always get a * after about 3 test.

::::::::::.. Download Stats ..::::::::::
Connection is:: 1535 Kbps about 1.5 Mbps (tested with 1496 KB)
Download Speed is:: 187 kB/s
Tested From:: http://www.testmy.net/
Bottom Line:: 27 times faster than 56K you can download 1MB in 5.48 second(s)
Validation Link:: http://testmy.net/cgi-bin/get.cgi?Test_ID=E6RTTIFDI

As you can see download speeds still seem pretty good but I now get that pausing sometimes when loading a page and it just gets annoying.
Some nodes block ping after 3 tests, that will result in  * (packet is lost)

You have the speed and trace looking good, so i wouldnt worry about it, sometimes it can pause for me aswell, but i think its more likely a webserver issue

VanBuren Smile
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VanBuren
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« Reply #13 on: December 18, 2004, 03:44:26 AM »
Quote from: The Reverend
Does Satellite have THAT much latency?  I don't understand a whole lot about "tracert" ...especially what to do about it if something is wrong


Yea satellite has that high latency, ive seen Sat pings above 1000 ms

there is no way to fix it, its the long distance packages has to travel

tracerts is very good to use to find overload problems or bad routing between your ISP and some servers.

if you see a big jump in ping eg from node 6 to 7, you can wonder why, maybe node 7 is 2000 miles away from node 6 and that will make a natural ping increasing, even on fiberoptic.If ping gets better in node 8 then 7, it might also be a deprior of ICMP traffic on that node.

ping to first hop is also very important, it has a big impact on speed and might give you loss.

cable and dsl should have a ping to first hop (gateway) between 5-15ms, unless it has a stabilitation filter for dsl users living far away from CO then it might be around 30 ms.

VanBuren Smile
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The Reverend
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« Reply #14 on: December 18, 2004, 07:54:12 AM »
Cool You're a cool one VanBuren.  Thanks!  (All I need now is a 22,000 mile high tower for my dish ...that should take care of the latency .....on MY side anyway).  lol...

Cheers!

The Reverend
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