Welcome to the club "lil" rooster from TN.  I have DWay's finest account (Commerical/Business), and I do believe that I am the slowest thing on the web these days.  It is extremely infuriating.  You are using what I had before "moving up."  Well, my dish size went up, and the height of the DW6000 modem went up over the top of the 4000's, and of course the price-per-month went up (not to mention the "up front" price for equipment and installation).  Ai-yi-yi!  Everything else went down the tubes and there has been nothing I have found that will change it.  However, I "froze" my charge card so that they couldn't get any bucks from me, and that got their attention with some positive yet short-lived results.  Even though my speeds increased they aren't half of what I'm supposed to be getting ...and even though I have a FAP limit of 800MB I still get nailed at 500 ...usually.  There are many times when it is impossible to get online ...it just times out.

Anyway ...sorry to hear you got roped into this fine mess too.  www.DirecWaysux.com has a great many others in the same boat, along with alot of misinformation (plants) mixed in prolly to tame things down a bit.  DWay knows exactly what they are doing, and there's nothing on the horizon that remotely suggests they are going to change.  

Cheers!