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Topic: router trouble  (Read 2501 times)
coxsux
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Cox 9000/1000..........which doesnt suck anymore


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« on: June 28, 2006, 06:15:37 PM »
i have a dlink dgl 4300 wireless router that until monday night worked great.  the network still works great we can see each other and share files and all that but now we cant access the internet,  which we could do before.  i can connect straight to modem (SB5120) and get online no problem but the router wont connect to the modem.  my internet connection shows under "INTERNET GATEWAY"  in my network connections as disabled and when i try to enable it i see "connecting : connected" but it still shows disabled and i get no net.  any help would be great since i am obviously too stupid to figure it out.  i have swapped cables,  reset,  rebooted and kicked a hole in the wall...........whats left ?

ISP=Cox
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dlewis23
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« Reply #1 on: June 28, 2006, 06:29:50 PM »
are you able to get into the router control panel?
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coxsux
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« Reply #2 on: June 28, 2006, 06:40:09 PM »
yes i can do everything but get online.



could my ISP have done something so my router cant connect to the modem ?
« Last Edit: June 28, 2006, 06:54:27 PM by coxsux » Logged
 
dlewis23
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« Reply #3 on: June 28, 2006, 06:56:32 PM »
Quote from: Coxsux on June 28, 2006, 06:40:09 PM
yes i can do everything but get online.

could my ISP have done something so my router cant connect to the modem ?

no, are you sure your router is on the correct mode it should be on automatic configuration - DHCP
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coxsux
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« Reply #4 on: June 28, 2006, 08:56:32 PM »
it is set back to factory settings.  it worked out of the box the first time i hooked it up,  about a month ago.  this problem just happened a few days ago.  the router just wont establish a connection with the modem.  i am so lost right now Sad
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Swimmer
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« Reply #5 on: June 29, 2006, 12:13:02 PM »
dlink dgl 4300.. alright go on to the management site.. click status on the top nav bar.. scroll down.. find WAN.. if there are no number there that is a problem.. Release and Renew..

What firmware are you currently running?
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coxsux
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« Reply #6 on: June 29, 2006, 12:38:55 PM »
i have 1.6 firmware.  i am at work right now but i believe on the status page it showed no numbers.  i didnt try the release/renew......is that run....cmd....iprelease  then iprenew ?  i r n00b to this and want to make sure i do it right before i RMA it.
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dlewis23
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« Reply #7 on: June 29, 2006, 01:04:35 PM »
Quote from: Coxsux on June 29, 2006, 12:38:55 PM
i have 1.6 firmware.  i am at work right now but i believe on the status page it showed no numbers.  i didnt try the release/renew......is that run....cmd....iprelease  then iprenew ?  i r n00b to this and want to make sure i do it right before i RMA it.

you dont have to do anything in a command prompt, there is a button the starts page for ip release and ip renew
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coxsux
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« Reply #8 on: June 29, 2006, 02:58:14 PM »
do you mean the DHCP release and renew buttons on the router status page ?  if so i cant click them they are inactive.
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dlewis23
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« Reply #9 on: June 29, 2006, 03:14:14 PM »
Quote from: Coxsux on June 29, 2006, 02:58:14 PM
do you mean the DHCP release and renew buttons on the router status page ?  if so i cant click them they are inactive.

you cant click them becuase your not connected at all. It might be time to RMA it.
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coxsux
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« Reply #10 on: June 29, 2006, 04:50:15 PM »
thats what i was afraid of.  my friend just brought me a linkseys wrt54g and i can connect thru it no problem.  i guess that means my dlink is trash.  everything else works with it just no internet connection.
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« Reply #11 on: June 29, 2006, 05:38:07 PM »
it isnt trash.. it is a WAN issue.. the router is having problems picking up the ip address from the modem.. I would power cycle the router, then power cycle the modem.. then make sure that you have numbers under status -> wan..  if not release/renew.. Also you might want to try tech support.. On my 624+ i had the same type of problem.. they were able to get it connected.. there were a bunch of steps that they sent me through..


This is what I am talking about.. if you have something that looks like this then you have a problem..  If you can click them then you might want to run the set up wizard on the router..
« Last Edit: June 29, 2006, 05:42:17 PM by Swimmer » Logged
 
coxsux
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« Reply #12 on: June 30, 2006, 11:31:27 AM »
thats basically what it looks like except i cant click the release or renew buttons,  they are greyed out.
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Swimmer
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« Reply #13 on: June 30, 2006, 02:17:17 PM »
then call the tech support.. they might be able to get them to work.. or they will set up the RMA case for ya.
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coxsux
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« Reply #14 on: July 03, 2006, 07:32:23 PM »
thanks for the input guys but i just got done with tech support and its gettin RMAed.  I hope the next one does better cause its a good router.
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