Welcome to the forum, speedygirl.

Sorry to hear about your poor experience with your ISP. Maybe we can help with your speeds. Is it DSL? Have you checked out our "Make It Faster" Guide? It's pretty sweet. Take a look through it, and just reply here with your answers to each step. If you need help, just ask!
Here's the link:
http://www.testmy.net/forum/t-2097