help. i can't think of anything left to do about this

whiteolorin

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help. i can't think of anything left to do about this

« on: January 12, 2005, 07:51:23 PM »

If you talk to me enough you will find i am always fully of problems. Most of them being related to my internet. No satisfaction. Now on with what i needed help with. It seems that i have screwed up something in my computer and can't find what i did. I've done system restores and checked my registry settings and all that stuff. The problem is that I used to get speeds of around 124 kB/s down and 13 up. now i get about 60 down and 8 up. I use the cablenut program, and the was what first brought my speeds up to what they used to be. Then something happened. I have no clue what, and have done everything i can think of to try to find it. I contacted DirecWay, but of course they couldn't solve my problem. Their solution to everything seems to be power cycle the modem, check your connection, and make sure your proxy settings are correct. I use a DW6000. If someone could kinda hack into my computer and find out what's wrong, that would be awsome. I just don't know what to do and it's making me frustrated.


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The Reverend

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Re: help. i can't think of anything left to do about this

« Reply #1 on: January 12, 2005, 08:16:36 PM »

Hi whiteolorin! ltns!

I do believe I can help you with this one. For one, when using DirecWay you just can't use the Cablenut programme (it is made for cable-modem users and will put the screws to a Satellite configuration). The good news is that it is pretty easy to fix!

First, launch the Cablenut programme and reset it so that it brings back all of your default settings. (It may ask you to reboot and please do so if it does).

DirecWay has no idea what a proxy is. Go into your IE (I assume you are using IE), click on Tools, Internet Options, Connections, LAN Settings and uncheck everything, then place a checkmark in both proxy boxes. Now click on the advanced button and make sure it says 192.168.0.1 and that it is set for Port 87. Look down below and you'll see the Exceptions box. Please place the following (using cut n paste) in that box: DirecWaysupport.com;192.168.0.* (if you put it in by hand, that's a semicolon used as a separator)! Now "OK" your way out of there.

DO NOT RUN THE LCCU or it will 'uncheck' the two proxy boxes that you just checked ...and it is worthless for the DW6000 (but great for the DW4000s).

I have attached a little utility from SpeedGuide.net called TCP Optimizer. I am not saying that it will work miracles, but it will "pull" some number for you that are helpful in diagnosing problems like yours. Before you run it for testing/setup....Open the FILE then choose the first option to Backup your present settings and save them to wherever on your HDD. That's it for the moment with that one, so just close it for a few.

I am sure you have Dr. TCP right? If not I've attached that one too just in case you do not. Here are the numbers/settings you should use for the best possible performance:

Tcp Receive Window 0
Window Scaling No
Time Stamping Yes
Selective Acks Yes
Dial up (RAS) MTU (blank)
Path MTU Discovery YES
Black Hole Detection No
Max. Duplicate Acks 2
TTL 64

Adapter Settings: Realtek RTL8139 Family.... <---or whatever is the hardware that is directly connected to your DW6000. If the DW6000 is listed or if it say SAT USB ....use it instead!
MTU1500 (1500 is the standard for all of the DW6000s, but if you know for sure that your MTU is lesser, put your number in there.
Now just click on Save then Exit. Reboot even if it doesn't tell you to!

Now, between those two things, some kind of difference should be seen in your speed. So for the moment let's stop right here to see what happens. I'll be online all night so feel free to either post another Distress Call, or drop me an e-mail. Your choice! (It's better to post for the benefit of other users though ...if you don't mind)! I'll keep an eye out for you!

Good luck and please keep me "in the loop." on this one!

Thanks!

"The Reverend"

TCPOptimizer.zip (178.93 KB - downloaded 69 times.) DRTCP021.zip (23.28 KB - downloaded 66 times.)
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whiteolorin

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Re: help. i can't think of anything left to do about this

« Reply #2 on: January 12, 2005, 08:46:40 PM »

::::::::::.. Download Stats ..::::::::::
Connection is:: 627 Kbps about 0.6 Mbps (tested with 386 KB)
Download Speed is:: 77 kB/s
Tested From:: http://www.testmy.net/
Bottom Line:: 11 times faster than 56K you can download 1MB in 13.3 second(s)
Validation Link:: http://testmy.net/cgi-bin/get.cgi?Test_ID=ILTX0WDJR
That was after the changes. about the same speeds. small increase. i still had to just stare at that for a while and wonder what happened.


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whiteolorin

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Re: help. i can't think of anything left to do about this

« Reply #3 on: January 12, 2005, 08:48:04 PM »

maybe DirecWay is mad at me for some reason. i don't know. anyway, im going to go try one more thing, then i will see if that brings up my speeds. brb


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The Reverend

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Re: help. i can't think of anything left to do about this

« Reply #4 on: January 12, 2005, 08:55:22 PM »

Please tell me what satellite and transponder (frequency) you are using so that I can check to see if there are any problems or issues with it. Also, what were you doing just prior to noticing that your speed was trashed? That is probably the best clue to solving your problem available! If you have a static IP ....I can check it from my station to see where you are in the system (globally anyway).

Please keep me posted if you wish...

I'll wait...


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whiteolorin

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Re: help. i can't think of anything left to do about this

« Reply #5 on: January 12, 2005, 08:57:29 PM »

::::::::::.. Download Stats ..::::::::::
Connection is:: 2248 Kbps about 2.2 Mbps (tested with 579 KB)
Download Speed is:: 274 kB/s
Tested From:: http://www.testmy.net/
Bottom Line:: 40 times faster than 56K you can download 1MB in 3.74 second(s)
Validation Link:: http://testmy.net/cgi-bin/get.cgi?Test_ID=DK276JWPV
That's torture. To make me wish i had those speeds. and then to think there are people paying less than i am getting those speed. ugh. I think i have found the source of my problem. My IE speeds remain at normal while my firefox speeds fall way below. I think tampered too much with a few of the settings, did something i don't remember about and so im just going to uninstall it and then reinstall and see how that works out.


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The Reverend

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Re: help. i can't think of anything left to do about this

« Reply #6 on: January 12, 2005, 09:09:30 PM »

Your sig is normal ...however, without some more specific input, there is nothing in the least that I can do to offer you any assitance.

Any chance you have an abundance of dust in your box? "Loose wires"? NIC Card and all other connections in good shape? Did you power cycle the modem for at least five minutes (any less is worthless)...

Are the two proxy boxes checked in your browser, and under the advanced tab does it say 192.168.0.1 and Port 87? down below in the Exceptions box, do you have the entries: DirecWaysupport.com;192.168.0.*

Are you sure that you have CableNut completely out of there and that your TCP/IP stack is back to the default? Have you run Dr. TCP and turned on Time Stamping? That is especially for Satellites. Is the light on your NIC 'flashing or dead'? Are you using a router or are you using the DW6000 to hand out your DHCP #'s? HDDs fully defragged? There are 101 things that could be doing it...

I will be here if you wish some assistance, one step at a time so that nothing is overlooked.

Best of luck if you would rather troubleshoot it on your own! That's cool too!

"The Rev"


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whiteolorin

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Re: help. i can't think of anything left to do about this

« Reply #7 on: January 12, 2005, 09:22:52 PM »

i think my sattelite and "tweak" settings are fine. it's just, i need to be able to completely remove firefox from my computer. i uninstalled and then reinstalled and everything about it was the same. same skin i had before, same settings, everything. so i think i kinda have the problem fixed if i can just get firefox fixed from whatever i did to it. I guess i shouldn't mess with things im not completely sure about. like the about:config page. Thank you reverend for all your help. I would like to applaud you because you always respond when i post something ,but for some reason i do not have that little button. that is if there is supposed to be one. I have checked settings, checked wires, my computer hasn't had time to collect dust yet, i defrag every day, always turns out to have 0 files fragmented. all lights are on. i do use a linksys router, nothing has been messed with on it for months. Also, my transponder is --- hmm. i can't remember. and i can't find it. About trouble shooting it on my own, well, i couldn't do any more and so that's why i came here. Not saying that i don't come here for anything but that. I love this place.


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The Reverend

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Re: help. i can't think of anything left to do about this

« Reply #8 on: January 12, 2005, 09:32:55 PM »

Those speeds you have posted are DOUBLE that of the greater majority of DW600s users. (The DW6000 is supposed to be capped by NOC at 1000 ...so I'm amazed you are pulling down those kind of speeds! I have their very fastest commerical account, yet my best ever was 1152 ....earlier this week. Add/Remove, then make sure your Program FIles are "clean" of Firefox, then run a registry cleaner and you'll be rid of all traces of Firefox as it doesn't leave that much in your system. The website tells you how to do a manual uninstall too I believe (if all else fails)!

No, you can't mess with the about:config page unless you have the souce code down to a science ...it'll just wreak havoc like a tidal wave moving through your system.

No need for applause for me ...I expect nothing in return for anything I may do. (That way if I screw it up I don't feel so bad)!

Umm...given the speeds you have posted I truly don't understand the problem. What kind of speeds did you have prior to those? My God they are fast by DWay standards and especially DW6000 standards! However, if you will test your speeds with the largest file available, you will get a much more accurate number than when using a small file due to "burst" ....so try it with the 2992 file and you'll prolly find you are in the normal ballpark for DW6000s ...which is fine! If you run too fast, you'll just hit your FAP too early and have to wait. If you run "normal" speeds, the FAP should never be an issue (unles you go crazy with downloading from Napster like my wife does from time to time...hehehe....

Seeing that you were "playing" in there with Firefox, you just may have accidentally caused a systemwide change to occur, and that spells a small disaster unless you have everything backed up for an easy reload. Let's hope an uninstall / reinstall fixes you up. Bear in mind that with the DW6000 FireFox will not give you too much more speed than IE6 ....for the majority of machines anyway. There are some AMD boards that behave differently though and behave just the opposite. (LIke boards from Gigabyte LOVE Firefox and hate IE)!

Yeah, I love this place too. That's why I've been online and working it to the bone for the past 37 hours and counting ...getting kinda tired out though. Might catch some zzz's later ...but I'd rather know you are fixed up ...if there is anything to fix. (I would nearly kill for speeds like that)! heheh...

Cheers!

"The Rev"


« Last Edit: January 12, 2005, 09:40:06 PM by The Reverend »	Logged

whiteolorin

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Re: help. i can't think of anything left to do about this

« Reply #9 on: January 12, 2005, 09:40:12 PM »

The 274 speeds? oh no. that was just a fluke. The problem is this.
Firefox
::::::::::.. Download Stats ..::::::::::
Connection is:: 515 Kbps about 0.5 Mbps (tested with 2992 KB)
Download Speed is:: 63 kB/s
Tested From:: http://www.testmy.net/
Bottom Line:: 9 times faster than 56K you can download 1MB in 16.25 second(s)
Validation Link:: http://testmy.net/cgi-bin/get.cgi?Test_ID=08ACEJWM6
But then IE strangely going faster with
::::::::::.. Download Stats ..::::::::::
Connection is:: 1046 Kbps about 1 Mbps (tested with 2992 KB)
Download Speed is:: 128 kB/s
Tested From:: http://www.testmy.net/
Bottom Line:: 19 times faster than 56K you can download 1MB in 8 second(s)
Validation Link:: http://testmy.net/cgi-bin/get.cgi?Test_ID=XQL9Z5SK1
I think it's just firefox. I guess i just won't use it anymore. i deleted every trace i could find of it and nothing changed when i got it back. Oh well. my true speed is ok at least, but im just having browser problems.


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whiteolorin

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Re: help. i can't think of anything left to do about this

« Reply #10 on: January 12, 2005, 09:43:00 PM »

if i use a registry cleaner to get rid of firefox stuff, will that also undo the other registry changes i have made?


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The Reverend

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Re: help. i can't think of anything left to do about this

« Reply #11 on: January 12, 2005, 09:47:40 PM »

No ....a Registry Cleaner only gets rid of files that are unneeded, lead to deadends, or otherwise have no use. If you use Regedit, you go in there first and make a backup of your registry (THAT IS A MUST) ....so if anything goes wrong, restoring it is simple! Just get into regedit, click on file, then export, then save a copy to your HDD ...THEN run the reg cleaner!

Good luck!


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The Reverend

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Re: help. i can't think of anything left to do about this

« Reply #12 on: January 12, 2005, 09:52:55 PM »

It surely sounds like it is entirely Firefox related since your normal (IE) browsing is unaffected ...which is a big relief. Bear in mind that the DW6000 was not built with Firefox in mind. It was a narrowminded move on their part, but the 6000 is designed to work best with IE 5or6 ...and it expects you to keep updated too. NOC is constantly adding software to the 6000s (silently) so that it will work with the latest updates from Microsoft ...which saves them a ton of headaches at NOC.

I don't have alot of knowledge about FireFox for that very reason, so I pray you can get it nailed down with a bit of luck and patience 'to boot'!

Lemme know how she turns out, or page me again if it starts looking like a DWay prob and we'll tear it down.

"The Rev"


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whiteolorin

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Re: help. i can't think of anything left to do about this

« Reply #13 on: January 12, 2005, 09:56:34 PM »

I think either DirecWay or microsoft has somehow degraded the performance of my firefox browser, I just downloaded some other browsers that didn't run on top of IE and they all got the same slow speeds that i was getting with firefox. IE is the only browser i've used so far that will get correct speeds. very strange


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The Reverend

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Re: help. i can't think of anything left to do about this

« Reply #14 on: January 12, 2005, 11:16:25 PM »

Well, I know for sure that DirecWay has NO CLUE who is using what for a browser because they simply don't have manpower to check nor do they care. DWay will work will virtually ALL browsers (or even in pure DOS mode for that matter) ...so that's not it. I can't speak for Micro$oft though ...I suppose anything is possible yet that seems rather unlikely to me. There isn't enough competition from any browser to cause MS to try to derail anyone's products in that manner. You said you were messing in the rigging so perhaps you effected a change in the registry that only a reload of the OS is going to fix? I dunno ...but since ALL other browsers are getting slower response except for IE, Microsoft isn't singling out Firefox right?

XP has a nice habit of repairing itself after a few reboots or over a few days. I would try going into the Prefetch folder, a subfolder of C:\Windows, and delete everything in there except ANYTHING that does NOT end in .pf (like the Layout.ini file ...don't mess with it)!

After about three reboots, the files you are using the most will be back in the prefetch folder and that just might cure the problem. It has to be something silly like that. If it were major you would not be surfing at all, or the other browsers wouldn't even launch!

Check it out and see if that may help matters, and I'll keep researching this 'el strango' as best as I can.

"The Rev"


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