Hi there rigsby5198,

Welcome to www.testmy.net and we are pleased to have you!  In all honesty, you would be the wiser to keep what you have now and purchase a DW4000 system because you can attain speeds up to four times faster with those than with the DW6000 - - which seems to be solidly capped at around 1000Mpbs.  There are a few tweaks, such as what you'll find listed here, but not nearly as many that benefit the DW4000 users!  I am using DWays fastest and most expensive Corporate/Commercial account, and I've never exceeded 1152Mpbs (one time). heheh...

However, if you wish for me to walk you through Setting Up your DW6000, I'd be happy too.  First, you have to  contact DirecWay 1-866-347-3292 and give them the S/N on the back of the modem.  Pray that it was decommissioned before you bought it or it is worthless until the previous owner hooks it back up and has them "decommission" it.  Stupid yes, but they make alot of money that way.

Assuming it was decomissioned, you'll have to have a licensed installer come, on a schedule they will arrange, to your place to install both the modem and (preferably) a .98m dish (although you can make it work with a .71m) ...the .98's can be found on eBay or you can get one from DWay (I do not know the present charges), then the Licensed Installer who knows nothing comes out, does his thing, does it half-way right (but at least you can get online), then splits.  After he leaves you do your own tweaking to get better Cros-Pol, Signal Strength, etc.  (Illegal yes, necessary yes).

Once the Installer has established a signal and the DW6000 receives the first "heartbeat" from NOC, the creation of your new account begins in all their systems.  About a year from that moment they will have the bugs worked out of it.  During the interim you will keep calling Tech Support Level One who have you do insane things then refer you to Level II, place you on hold for one month, then Level II refers you to Level III engineers who never call you back. 

All in all, you are aware of the FAP limit, so nothing needs saying there, and if you remove the sattire from this response it is really not too bad of a system, but I was being serious about find a DW4000 system as an alternative.  Far less headaches, much higher speeds, no hassles.  The DW6000s have daily issues and alot of trouble because even DWay has no idea what's inside the puppies or how to make them 'turn and burn.' 

This entire Forum is devoted to getting the best possible SS, positioning, satellites/transponders, footprints ....just about anything you need to know to get your system running as smoothly as possible, but until your account is established and you are actually online I cannot offer you very much other than what I have sarcastically set before you, so please do not take it personally because we truly love everyone here and it's a great group of people!  Please strongly consider joining us (membership is free) to take advantage of some perks soon to be coming down the road that will well it for DirecWay users. 

Getting back to your modem and potentially new system, after you have had it online for one month you will be able to better relate to my words!  lol....  Terrible words, yet Truth ....just ask anyone here for confirmation.  heheh...

WOW!  I did not think there were any one-ways left out there so you knocked me off my seat!  I've got some friends in South Carolina that have a DW4000 dual modem system they are thinking of selling along with a dual LNB dish with Internet too (smallest dish they make though yet they get awesome SS with it and beautiful TV to boot).  I do not know what they would want for it, but it's most likely the closest one to you if you decide to shy away from the DW6000.  You can PM or IM or e-mail me if you'd like additional info!

So!  First, call the DWay # and make sure that puppy wa decommissioned so that it can be used again, then they'll walk you through the rest of it with no problems in the least.  Takes about 10 -14 days to get you up and running ....longer if you have to wait on a dish to be delivered from the NE.  I strongly recommend a .98m because they are easy to 'touch up', bomb-proof and always give you an excellent SS with virtually NO rainfade.  I am using one all the way from Costa Rica (shooting G4R@1202MHz) and I get a solid 97 all the time.  91 in a downpour!

And there you have it.  The DW6000's are controlled by the FCC and requires pro installers (who have gone through their nice little school) come out to do all the things you can do better ...but that's the only choice.  (Otherwise they won't commission you and you are dead in the water).

Please do feel free to e-mail me @ elreverend.cr@direcpc.com or just leave me another post if you have further questions.  Again, please 'read though' my wisecracks as the DW6000 isn't really all that bad, but rest assured that it surely does have alot of "issues" or this Forum would NOT exist. 

Please do feel free to call upon me ANYTIME during any point of the process if you run into a snag.  Chances are good that I can help you out in one way or another, if not I know a few who can!

Best of Luck my friend!

Cheers! 

"The Reverend"

Oh yeah, you should considering learning the Indian Dialect so that when you call DirecWay Tech Support (and don't get the Help Center in Florida), but rather get NOC in India, you'll be speaking with some dude named Ryianokmilakia (but you can call him Bob).  That's about as far as the conversation will get because he will not understand a single word you say and vice versa. When such a thing happens, hang up, hit redial, and pray you are routed to either Florida (sometimes Virginia), or the Main NOC in Germantown, MD.!   LOL 

But, all things considered, we love them dearly and couldn't live without the daily excitement they bring into our lives at exhorbitant prices!

Cheers!

  The Reverend

You heard correctly, but you may find yourself on HOLD for God only knows how long when you "decline assistance." 

"The Rev"

Rigsby 5198-
Hello, I am new to this forum also.
I just upgraded from a one way to a DW6000 system.
I self installed a new arm with feedhorn, LNB, and transmitter on my old 74 cm dish, ran another new coax for transmitter, then found a local installer from DirecWay website. (It's hard to find on their site--Let me know if you can't find it).
The 6000 does not seem as fast as the one-way was, but it 's OK. The main reason I upgraded was so the phone line wouldn't be busy all the time.
If you have any questions, I will try to answer them.
NOW, here's my question:
Since the dish has been pointed and adjusted by a certified tech, can I change over from a DW6000 to a DW4000 system by just calling Dway and requesting it?

If a Certified Installer was not used to do EVERYTHING ....no, you will never be able to get NOC (DirecWay) to commission your modem or account.  Also,  it is a 50/50 split with the DW4000's when you already have a DW6000.  Sometimes they will allow you to commission a 4000, sometimes not.  (They are trying like crazy to get rid of the 4000s because they are "hackable" is the #1 reason ....#2 is that they can be tweaked to blazing speeds.  But why tweak an account with a 167MB FAP to run at 4 Mbps?  You just hit your FAP in two minutes then have to wait for four hours before you can surf again.  That's crazy!  lol

The Reverend

You'll do fine with the DW6000 once you have added all my tweaks I've supplied here, and add to all the time as conditions change.  I have over 30 years working with satellites and dishes and modems so there isn't much you can present to me that I haven't been faced with before!  :0

Stay cool and let us know how things work out.  Feel free to email me if you need my attention faster than my response time on here (such as if I am offline). 

That's cool.. lemme know if you get a few how it works out fer ya!

Cheers!

"The Rev"

That's a 1000 -1 shot at best from what I have been told by my cuz at NOC Lance ...but I understand your thinking! 

Cheers!

The Reverend

DirecWay WILL NOT commission the older 4000's because they can't control them.  So, you really need a good excuse before they will allow it ...and even then many are discovering they are "capped" at exactly the advertised speeds and the "tweaks" are worthless ...and, within the next three years they plan to phase out DW4000 Support altogether, to FORCE the DW6000's on everyone ...but they intend to kick up the speeds and FAP limits to make it more attractive too.  Looks like DWay may be taking a more honest approach now that the word is out on them.  I get alot of faxes and calls from their corporate center asking my opinions based upon the traffic I am getting on trouble tickets ...and they are truly looking for better ways to improve their service because they are seeing alot of people DUMPING them and walking away.  So perhaps all this has been well worth the effort, because it was my intention to bring about such a change if at all possible.  Let's call it a small miracle shall we? 

Cheers!

The Reverend