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Topic: Galaxy 3C (G3C) has been modified for corrections  (Read 1743 times)
The Reverend
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« on: January 18, 2005, 09:12:19 AM »
Seems a particular transponder (1420) on G3C isn't interested in working for DirecWay anymore, so everyone that was having trouble has been repatched (temporarily) through other systems with only a slight degradation in speed.  It is unknown when this problem will be alleviated.

That's all I have received on that topic so far.

;) The Reverend
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bmillham
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« Reply #1 on: January 18, 2005, 09:47:34 PM »
My speeds on G3C 1420 were in the 1000-1100 range last night.  Tonight, when I got home, they were in the 600-700 range.

OK, no problem, congestion.  At 10PM EST, speeds were 100-200, not acceptible, so I call Dway again.

After about 1 hour on the phone, I working with advanced support (and speeds are now down to about 30-60).  He has me reboot my system in Safe-mode (with networking).  Same results.  Asks me to hold.  After about 10 minutes, I'm disconnected.

So I call back.  Now I'm told that advanced support is closed, and if my call was on hold at the time that they close, that's probably why I was disconnected.  I demand a supervisor.  I've been listening to ringing for about 15 minutes at this time (11:47PM Est)

I'm stuborn, so I'm hanging up, and trying again....
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Brian
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« Reply #2 on: January 18, 2005, 10:12:55 PM »
rev, don't they have to send some astronauts up there to fix the satelite?  Very Happy :haha:
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bmillham
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« Reply #3 on: January 18, 2005, 10:21:39 PM »
They appologized for sending me to never-never land, and connected me to a supervisor.  He apoligized also, and said he would make a change, watch the light on the modem.  Now my speeds are from 500-800Kbps.  Not like the 1100 last night, but better.

They still won't admit that there is a problem with G3C 1420.

He did say that they will have advanced support call me tomorrow night at 7PM.  We'll see what happens from that....
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Brian
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Sintar
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« Reply #4 on: January 19, 2005, 02:03:52 AM »
They Usally dont have to send an astronaut. they send a robot if it cant be fxed that way they like to get another satellites up there and just put it in the old ones place and send the old one on its way
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« Reply #5 on: January 19, 2005, 03:37:44 PM »
that's cool! ;)
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Have a Motorola cell phone? Feel like making it cool instead of boring ole' stock like everyone else's? Smile Well, that's good! Click here to become a member, and we'll get you modding your phone in no time! Very Happy Yes, by the way, this certainly includes the RAZR. My name on there is br3nn4n, so if you join and just wanna say Hi or are completely lost as to where to begin, PM me and I'll help ya out Smile
 
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