hey guys after calling customer svc so many times I think a million times our base station I guess was upgraded before having a connection 100Kbps below now I think I dont need to tweak my canopy because my connection was boost anyways thanks to all who helped me 

nice speeds. finaly smart came up and did the work. hope our base station will upgrade soon too. 

lol speed drops down here 300 Kbps. and thats way too annoying, our base station hasn't upgraded yet as far as i know. in the meantime i am having problems with my speed after i installed a fresh xp. did the tweak and all, maybe it takes days to fully maximize the connection. my connection stalls, it goes up and boom it drops way too fast.

so by the way what did the tech guys do when they went there? changed the canopy or just settings?

guess its with the tech guys sometimes that they forgot that it doesn't mean when they put up that canopy's for subscriber that its all plug and play. they forgot to re orient the how to's to maximize the connection. 384kps and you actually don't get what you pay for. smartbroken needs a fix.

Well I can give u advice so cs will forward u to tech team and visit your home:

If u have an anti virus with personal fire wall try to enable it and set it to the highest protection. Mine was PC cillin 2007. Enabling it will cause pinging any ip ad will result to request timeout and 100% lost.

When they ask u to do basic troubleshooting just like replugging the adaptor and deleting cookies, etc. do it. Then when they try to ask u to ping ip's to cmd as I typed before it will result to 100% lost and tell them that.

When they ask u to try to open a browser(IE/Mozilla) report them that the page cannot be displayed even if you can browse or connect to internet.

one thing if they ask u whats the status of your LAN just tell them the truth that ur connected.

after that when they ask u to type in ur browser portal.smartbro.net you can do what they said and tell them a lie that u cannot go to portal or don't type what they have said instead type www.portal.smartbro.net so that it will result too page cannot be displayed( If u like u can just do the fist thing I said)

Note: tell them first that u have no connection for 1 week and above straight.

After what I've said to you and telling this to them I'm sure 80% they will make u a report and give you a report number in case they will not call u back for 24 hours because they will tell you that they will call you after 24 hours.

If telling this in case if they said to just monitor it just say the same things once a day but I'm sure after telling this they will make u a report.

I hope it will help you. That's how to tweak your customer service representative 

jolykahn i tried using cfospeed. it helps though bursting up speed. i tried it for a month and have no problems with it. till i realized that its still best to maximize your speed without running and application to optimize your mtu for speed. i reverted back using cablenuts instead. anyways just giving you a thought bout it.

your speeds seems to be pretty decent than mine compared to my old speed when i haven't found this forum. i suggest you try a different setting that might suit you best. at the moment im using van burens cablenut setting that ca3ble used, didn't have problem after that. you can see the settings here.

http://www.testmy.net/forum/t-1013

and by the way im not upgraded yet. im still on smartbros 384kps caps. hope it will help you.