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Topic: Satellite speed very slow  (Read 2606 times)
Bamellis
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« on: August 23, 2007, 06:10:03 PM »
I have Wildblue because DSL and cable aren't available where I live. I upgraded to the platinum package the other day. That is supposed to be the platinum package and here are my test scores...

::::::::::.. Download Stats ..::::::::::
Download Connection is:: 395 Kbps about 0.4 Mbps (tested with 2992 kB)
Download Speed is:: 48 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2007/08/23 - 6:01pm
Bottom Line:: 7X faster than 56K 1MB Download in 21.33 sec
Tested from a 2992 kB file and took 62.094 seconds to complete
Download Diagnosis:: May need help : running at only 5.69 % of your hosts average (aol.com)
D-Validation Link:: http://testmy.net/stats/id-T1DSQN68P
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)


::::::::::.. Upload Stats ..::::::::::
Upload Connection is:: 36 Kbps about 0 Mbps (tested with 97 kB)
Upload Speed is:: 4 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2007/08/23 - 6:03pm
Bottom Line:: 1X faster than 56K 1MB Upload in 256 sec
Tested from a 97 kB file and took 22.25 seconds to complete
Upload Diagnosis:: May need help : running at only 14.88 % of your hosts average (aol.com)
U-Validation Link:: http://testmy.net/stats/id-8X17AYR3Q
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)


I downloaded the TCPOptimizer that i found in the Tweak guide but it has not done anything. Of course, I wasn't sure what to do with it so that didn't help. I am running Windows XP. My PC was new in January and it has no viruses or spyware. I use Norton to check it regularly and I also run Spybot S&D AND Ad-Aware almost daily. I am starting to wonder whether or not my wildblue was actually upgraded because it doesn't seem that way. I upgraded in hopes of hooking up Vonage but so far I have not been able to successfully call anyone. I can hear them but they can't hear me. I am hoping there is something I can do to tweak it and make it faster.

Can you help me?
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Bamellis
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« Reply #1 on: August 23, 2007, 06:32:35 PM »
Also wanted to mention when I ran the test I was using my AOL browser. It's what I had before the Wildblue was hooked up. I still use AOL's browser on occasion. Internet explorer was being slow.... I also use Firefox sometimes.

Here are the results with Wildblue using Firefox ...
:::::::::::::::::.. Download Stats ..:::::::::::::::::
Download Connection is:: 513 Kbps about 0.5 Mbps (tested with 579 kB)
Download Speed is:: 63 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2007/08/23 - 6:13pm
Bottom Line:: 9X faster than 56K 1MB Download in 16.25 sec
Tested from a 579 kB file and took 9.25 seconds to complete
Download Diagnosis:: May need help : running at only 35.82 % of your hosts average (wildblue.net)
D-Validation Link:: http://testmy.net/stats/id-HQI7FMNKR
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6

:::::::::::::::::.. Upload Stats ..:::::::::::::::::
Upload Connection is:: 54 Kbps about 0.1 Mbps (tested with 97 kB)
Upload Speed is:: 7 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2007/08/23 - 6:17pm
Bottom Line:: 1X faster than 56K 1MB Upload in 146.29 sec
Tested from a 97 kB file and took 14.625 seconds to complete
Upload Diagnosis:: May need help : running at only 48.65 % of your hosts average (wildblue.net)
U-Validation Link:: http://testmy.net/stats/id-3EK4ZFYJC
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6


Now Internet Explorer....


:::::::::::::::::.. Download Stats ..:::::::::::::::::
Download Connection is:: 437 Kbps about 0.4 Mbps (tested with 2992 kB)
Download Speed is:: 53 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2007/08/23 - 6:25pm
Bottom Line:: 8X faster than 56K 1MB Download in 19.32 sec
Tested from a 2992 kB file and took 56.031 seconds to complete
Download Diagnosis:: May need help : running at only 30.52 % of your hosts average (wildblue.net)
D-Validation Link:: http://testmy.net/stats/id-Q2P08SBZU
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)

:::::::::::::::::.. Upload Stats ..:::::::::::::::::
Upload Connection is:: 70 Kbps about 0.1 Mbps (tested with 386 kB)
Upload Speed is:: 9 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2007/08/23 - 6:31pm
Bottom Line:: 1X faster than 56K 1MB Upload in 113.78 sec
Tested from a 386 kB file and took 44.969 seconds to complete
Upload Diagnosis:: May need help : running at only 63.06 % of your hosts average (wildblue.net)
U-Validation Link:: http://testmy.net/stats/id-P83AROWJ6
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)

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tommie gorman
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« Reply #2 on: August 23, 2007, 07:56:07 PM »
Read this and do all of it.
http://www.testmy.net/t-4257

Then call me in the morning.  Wink
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IF YOU DON'T STAND BEHIND OUR TROOPS, PLEASE, FEEL FREE TO STAND IN FRONT OF THEM !!!

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Bamellis
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« Reply #3 on: August 23, 2007, 08:41:08 PM »
I do all of that.... undecided
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justinlay
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« Reply #4 on: August 23, 2007, 08:59:56 PM »
Welcome to the forum Bamellis

I can tell you right now Vonage isnt ever going to run right on Wildblue due to lantecy. Is your firewall on, and git rid of that aol browser
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Siryak
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« Reply #5 on: August 24, 2007, 07:17:11 AM »
Yah Vonage is never going to give you satisfactory performance. I tried it back before the latency got so bad and it wasn't acceptable then. Now the latency is 2-3x as high and it probably wont work at all as you have already experienced. You might try reseting your modem and see if that helps with the speed. It looks like you are still provisioned on the Value Pack. If that doesn't work call them up and get them to do it again.
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Wildblue/Beam 40/Laredo NOC/Pro-Pack/Latency is fregin ridiculous
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Bamellis
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« Reply #6 on: August 24, 2007, 07:59:32 AM »
Siryak, how do I reset the modem?? Isn't it reset when you unplug it? I unplugged it overnight last night and it took me 3 hours to connect this morning.

I canceled the Vonage and am keeping the home phone. My internet is still lagging really bad though. I've had Wildblue (through Dish Network)since April and it's given me trouble ever since day one. I had them out 2 days ago and they moved my dish because they thought my TV dish was blocking my signal and I thought that would fix it. I called them and they won't come out again unless I pay them $59. The modem shows I am connected but half the time I get error messages while trying to load web pages. Sometimes I think I was better off with dial-up. When I called to cancel the Vonage they told me that they thought I might have a bad modem but so far I've had no luck getting Wildblue (Dish Network) to fix it. sad
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Siryak
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« Reply #7 on: August 24, 2007, 08:07:11 AM »
The only way to reset it is to unplug it and plug it back in. But if you are getting error messages then your install IS NOT RIGHT! Make them come out and fix it! If they refuse to try contact Wildblue directly. If that doesn't work then I would go to the BBB. Whatever you do, do not accept a sub par install, because it will be nothing but trouble!

Although I am also not sure the error messages are because of your install. Has it been doing that since the beginning or just here lately? Wildblue has been having some trouble these past few weeks on their end.

Try doing this for me. Go to Start -- Run -- Type: cmd -- Press ok -- In the window that comes up type: ping google.com -n 50 -- hit enter -- After that is done right click and hit select all -- While all of that is highlighted press ctrl C(Push these buttons both at the same time) -- Then come back here and paste the results.
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Wildblue/Beam 40/Laredo NOC/Pro-Pack/Latency is fregin ridiculous
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granpa
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« Reply #8 on: August 24, 2007, 11:27:24 AM »
Bamellis  Welcome! to the forum.

I have had satellite for internet since 1999 and with all the reading and research I have done you can use Vonage, but not as a home subscriber. You would need to get rid of the small Wildblue system and go to a V-sat which would probably have a 1.2 meter dish or bigger and a 3watt transmitter or bigger. You would wind up paying at least $179/month for the smallest account but you could use VOIP. This larger system would give you the speed needed to work but not as well as cable or DSL.
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Bamellis
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« Reply #9 on: August 24, 2007, 11:33:31 AM »
It has been doing it since the day they installed it. When Wildblue has trouble on their end the second light on my modem either goes off or blinks so I know it's them but most of the time the lights stay on and I still can't connect. If call them they tell me that it shows that I am connected.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Administrator>ping google.com -n 50

Pinging google.com [64.233.187.99] with 32 bytes of data:

Reply from 64.233.187.99: bytes=32 time=1173ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1200ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1107ms TTL=238
Reply from 64.233.187.99: bytes=32 time=3142ms TTL=238
Reply from 64.233.187.99: bytes=32 time=646ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1136ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1155ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1148ms TTL=238
Reply from 64.233.187.99: bytes=32 time=2445ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1159ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1126ms TTL=238
Reply from 64.233.187.99: bytes=32 time=2412ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1120ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1138ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1185ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1114ms TTL=238
Reply from 64.233.187.99: bytes=32 time=954ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1076ms TTL=238
Reply from 64.233.187.99: bytes=32 time=2342ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1100ms TTL=238
Reply from 64.233.187.99: bytes=32 time=2342ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1142ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1168ms TTL=238
Request timed out.
Reply from 64.233.187.99: bytes=32 time=948ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1142ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1161ms TTL=238
Reply from 64.233.187.99: bytes=32 time=2479ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1332ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1119ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1173ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1115ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1184ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1132ms TTL=238
Reply from 64.233.187.99: bytes=32 time=2502ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1118ms TTL=238
Reply from 64.233.187.99: bytes=32 time=2418ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1172ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1129ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1150ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1134ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1134ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1219ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1703ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1127ms TTL=238
Request timed out.
Reply from 64.233.187.99: bytes=32 time=3460ms TTL=238
Reply from 64.233.187.99: bytes=32 time=1165ms TTL=238
Reply from 64.233.187.99: bytes=32 time=608ms TTL=238
Reply from 64.233.187.99: bytes=32 time=786ms TTL=238

Ping statistics for 64.233.187.99:
    Packets: Sent = 50, Received = 48, Lost = 2 (4% loss),
Approximate round trip times in milli-seconds:
    Minimum = 608ms, Maximum = 3460ms, Average = 1398ms

C:\Documents and Settings\HP_Administrator>
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granpa
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« Reply #10 on: August 24, 2007, 11:44:29 AM »
Quote from: Bamellis on August 24, 2007, 11:33:31 AM

Approximate round trip times in milli-seconds:
    Minimum = 608ms, Maximum = 3460ms, Average = 1398ms

C:\Documents and Settings\HP_Administrator>

With Hughes I would average around 750ms.
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Bamellis
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« Reply #11 on: August 24, 2007, 11:58:32 AM »
They are sending a new modem so we will see if that helps... Very Happy
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Siryak
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« Reply #12 on: August 24, 2007, 12:01:05 PM »
Those pings don't really look out of the norm. (For Wildblue anyway)

Personally I am wishing I was on Hughesnet right now. It is the start up cost and the long contract that is holding me back.
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Wildblue/Beam 40/Laredo NOC/Pro-Pack/Latency is fregin ridiculous
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justinlay
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« Reply #13 on: August 24, 2007, 12:04:57 PM »
Have you tried to see there are any WiFi service around you??. I had vonage on my wifi and it work with no problems
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Bamellis
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« Reply #14 on: August 24, 2007, 12:07:00 PM »
I know exactly what you mean. I almost got Hughes Net but then i saw the price difference and Wildblue was much less expensive. Guess now I know why. Laughing
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