After explaining to billing dept. that I wanted to cancel due to the disappointing download speeds, hours of down time, and endless calls to tech without resolve, the rep. transferred me to customer service which I had to spew the reasons again of why I wanted to cancel my service. (mind you, I'm over the 30 days). 
  The Cust. Svce. Rep. asked if I would be willing to try one last time working with a particular individual in tech..  I accepted the assistance as I figured I need to have tried all the resources possible.
   So I'm here with a new DW6000 modem, but my speeds are still lax.  Latest call to Adv. tech support resulted in an appt. for an installation/tech. to come to my home to re-position my antenna.   My original call to cancel is now going on  3 weeks waiting for the installer to come.  I do hope this resolves the issues, but I'm not hopeful.  If this last visit does not improve my service, I hope to now have enough evidence to cancel without penalty. 
  Does anyone have any experience with Dway in regards to contract/penalties/compensation issues?   If so, I'd appreciate any advice on the subject. 


  Jacqueline

::::::::::.. Download Stats ..::::::::::
Connection is:: 452 Kbps about 0.5 Mbps (tested with 748 kB)
Download Speed is:: 55 kB/s
Tested From:: http://www.testmy.net/
Test Time:: Sat Mar 12 00:20:05 CST 2005
Bottom Line:: 8X faster than 56K 1MB download in 18.62 sec
Diagnosis: May need help : running at only 53.49 % of your hosts average (direcpc.com)
Validation Link:: http://testmy.net/stats/id-J4P7MXARN

::::::::::.. Upload Stats ..::::::::::
Connection is:: 73 Kbps about 0.1 Mbps (tested with 97 kB)
Upload Speed is:: 9 kB/s
Tested From:: http://www.testmy.net/
Test Time:: Sat Mar 12 00:20:56 CST 2005
Bottom Line:: 1X faster than 56K 1MB upload in 113.78 sec
Diagnosis: Awesome! 20% + : 78.05 % faster than the average for host (direcpc.com)
Validation Link:: http://testmy.net/stats/id-24BTXG80W

You need to call them back and ask to start your 30 days over since you were not satisfied with their service and the installer has still not contacted you.  Refer to the ticket number they should have give you.  By the way the upload speed you posted is about the best you can expect.

Earthsignal has a good idea....cover thy own butt !

You could also request to be switched to a differnt transponder. Good luck

god.....this DirecWay services really does suck...i feel sorry for ppl having to go through the same problems every time with them

I wonder how many people renew their contract using a DW6000?

Hello all, I just canceled my DirecWay service today. Fortunately I didn't have too many problems. They did keep asking why though. Instead of getting into all the problems that DirecWay has I told them I had a new provider for the same money at a higher speed. She said ok and asked if I wanted to leeave the account on standby just in case I needed it again......had to think a while on that one.... NO. I now have 1MB/512K DSL and everything is great. Speeds are pretty much constant. I'm right at 2 miles from the switch.

I hope DSL and Cable providers will someday have their service available in all areas and put DirecWay under.

Good Luck to all!

::::::::::.. Download Stats ..::::::::::
Connection is:: 870 Kbps about 0.9 Mbps (tested with 2992 kB)
Download Speed is:: 106 kB/s
Tested From:: http://testmy.net/ (main)
Test Time:: Fri May 6 14:42:54 EDT 2005
Bottom Line:: 16X faster than 56K 1MB download in 9.66 sec
Diagnosis: Awesome! 20% + : 30.83 % faster than the average for host (backroads.net)
Validation Link:: http://testmy.net/stats/id-ERQOGSC4A

::::::::::.. Upload Stats ..::::::::::
Connection is:: 424 Kbps about 0.4 Mbps (tested with 2992 kB)
Upload Speed is:: 52 kB/s
Tested From:: http://testmy.net/ (main)
Test Time:: Fri May 6 14:38:54 EDT 2005
Bottom Line:: 8X faster than 56K 1MB upload in 19.69 sec
Diagnosis: Awesome! 20% + : 67.59 % faster than the average for host (backroads.net)
Validation Link:: http://testmy.net/stats/id-LZSI10HWK

FIRST,
call your credit card company and tell them what's going on.
That the services rendered don't match what's promised...
they should put all payments into a credit for you and open
a file with your dispute.
Check it out!