i have verizon dsl that is running very slow can someone please help. i am using a westell versalink 327W dsl modem/router on windows xp sp2 with one computer connected by ethernet and one wirelessly
here are the test specifications:
::::::::::.. Download Stats ..::::::::::
Connection is:: 651 Kbps about 0.7 Mbps (tested with 579 kB)
Download Speed is:: 79 kB/s
Tested From:: http://www.testmy.net/
Test Time:: Sun Apr 10 22:22:39 EDT 2005
Bottom Line:: 12X faster than 56K 1MB download in 12.96 sec
Diagnosis: May need help : running at only 25.71 % of your hosts average (verizon.net)
Validation Link:: http://testmy.net/stats/id-ZSQV89FTU

::::::::::.. Upload Stats ..::::::::::
Connection is:: 119 Kbps about 0.1 Mbps (tested with 97 kB)
Upload Speed is:: 15 kB/s
Tested From:: http://www.testmy.net/
Test Time:: Sun Apr 10 22:23:23 EDT 2005
Bottom Line:: 2X faster than 56K 1MB upload in 68.27 sec
Diagnosis: May need help : running at only 30.43 % of your hosts average (verizon.net)
Validation Link:: http://testmy.net/stats/id-A6IGZT2PD

verizon advertises download rates of 3.0Mbs/sec

the autocheck program gave me this log

Log created by AutoCheck.bat on Sun 04/10/2005

Pinging testmy.net [67.19.36.6] with 32 bytes of data:

Reply from 67.19.36.6: bytes=32 time=123ms TTL=51
Reply from 67.19.36.6: bytes=32 time=123ms TTL=51
Reply from 67.19.36.6: bytes=32 time=124ms TTL=50
Reply from 67.19.36.6: bytes=32 time=124ms TTL=51

Ping statistics for 67.19.36.6:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 123ms, Maximum = 124ms, Average = 123ms
 
Ping Complete.
 
 

Tracing route to testmy.net [67.19.36.6]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dslrouter [192.168.1.1]
  2    68 ms    68 ms    67 ms  10.34.2.1
  3    66 ms    65 ms    65 ms  so-2-0-0-0.CORE-RTR1.CHI01.verizon-gni.net [130.81.16.100]
  4    69 ms    68 ms    68 ms  so-1-0-0-0.BB-RTR1.CHI01.verizon-gni.net [130.81.16.62]
  5    70 ms    68 ms    68 ms  so-0-3-0-0.BB-RTR2.CHI01.verizon-gni.net [130.81.19.53]
  6    92 ms    92 ms    92 ms  so-7-2-0-0.BB-RTR1.RES.verizon-gni.net [130.81.16.1]
  7    93 ms    93 ms    95 ms  130.81.10.90
  8    91 ms    91 ms    93 ms  so-0-2-0-0.e1.Washington1.Level3.net [67.29.172.13]
  9    93 ms    93 ms    93 ms  so-2-1-0.bbr1.Washington1.Level3.net [209.244.11.9]
 10   121 ms   121 ms   121 ms  ae-0-0.bbr1.Dallas1.Level3.net [64.159.1.109]
 11   121 ms   121 ms   121 ms  ge-1-1-51.car3.Dallas1.Level3.net [4.68.122.6]
 12   120 ms   121 ms   121 ms  4.78.220.10
 13   122 ms   121 ms   121 ms  dist-vlan32.dsr3-2.dllstx3.theplanet.com [70.85.127.62]
 14   122 ms   121 ms   121 ms  dist-vlan41.dsr2-1.dllstx4.theplanet.com [70.85.127.83]
 15   121 ms   158 ms   123 ms  gig1-0-1.tp-car9-1.dllstx4.theplanet.com [67.18.116.69]
 16   122 ms   121 ms   121 ms  6.67-19-36.reverse.theplanet.com [67.19.36.6]

Trace complete.
 
not sure what all this means but the connection is a lot slower than verizon says it should be. can someone please help!!!!!!!

welcome to the forum
do you know how far you are from your ISP?

welcome to the forum djk2

thats why i asked how far he was from his ISP

Just to throw in my 2cents.  When I called verizon today about upgrading to the faster 3.0 Mbps, they checked what I have now and said that the .7Mpbs was what they were offering when I signed up a year or so ago.  They have upgraded it to 3Mpbs and said I should see the diference in a day or two depending on the backlog of people getting upgraded.  So you might want to give verizon a call in addition to the advice you get from the helpful folks here on the forum.
Bob