Ah yes, it's déjà vu all over again, as a famous yogi once said.  I got the same kind of responses several months ago when I called to inquire about the higher speeds for the Premier and Preferred services in the San Diego area, the addition of a Basic service, and lower pricing.  All of that was spelled out in an article in the "San Diego Union-Tribune" and attributed to some Adelphia representative.  No one I spoke to knew anything about the new services nor pricing.  A few days later, the Preferred service downloading speed was changed from 3 to 4 Mbps, and the Premier was changed from 4 Mbps tp 6 Mbps.  I've never seen anything more about lower prices.  However, one of the incompetent technicans who came to my residence said the lower pricing was true.  Since then, we've been told about the new Extreme service, which is advertised along with the new version of the Preferred service at:

http://www.adelphia.com/extreme

Speaking of Adelphia's "tiers", they should spell that "tears".  Tears is all customers get from talking to Tier 1 and 2 personnel.  Tier 3 doesn't talk to customers and apparently not even to Tiers 1 nor 2.  I believe Tier 3 is engineering, but I'd have to follow the money trail and speak with Deep Throat to know for sure.

There you go again, confusing Adelphia personnel with facts.