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Topic: DirecWay, Electronics Express and the bogus $49 install  (Read 1320 times)
vanschlack
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« on: June 29, 2005, 02:42:27 PM »

Hello,
Though I'm not exactly new to the forum, this is my first post... I been skulking in the shadows learning all I can
about the ONLY high speed internet connection available to me as I live in the sierra foothills...

I recently sign up for DirecWay thru a website that has the company name electronics express, but the website
url would seem to indicate that they are a subdivision of DirecWay... www.DirecWay.bz  The deal I signed up for
was the $99  for 15 months then $59 a month thereafter. DirecWay usually charges (well I found out THEY
ALWAYS DO) $99 one time install and activation, this website boasted a instant rebate of $50. As I was going
to sign up anyway, and am kinda cheap, I did. Well folks, you'll never guess what happened when the bill came in,
ok you did guess didnt ya? I was charged $99. To make a long story shorter (cause its too late now) called
DirecWay, they said it's the correct amount, it's how much they always charge, blah blah, spoke with 3 diff people
there, all pawned me off on somebody else, last person said send an email to salesinfo@DirecWay, no response
from them, have sent emails and called electronics express and no answer from them... so buyer beware I guess
is the moral of the story...

Am I happy with the service, hell yeah it beats the 21k (tops) dial up I was getting... FAP bucket sux, but thanks to
everyone at this site I have been able to optimize my connect usually get much better then average DirecWay speeds
1100 Kbps sometimes and havent been fap'd in 2 weeks. Thanks for all your help, knowledge and wit.

Vanschlack
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DougInTenn
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« Reply #1 on: July 01, 2005, 02:03:12 PM »

i'm  glad im not the only one who had a problem with electronics express... did they hit you with the $150 pole mount because none of YOUR poles were good enough, blah blah blah.. THEN almost $200 from DirecWay for activation and 1st month... it cost me over $400 for my "$49.99 satellite connection"!!!   angry5 it took 8 phone calls and finally threats to call my bank and report them for credit card fraud before i got a call back from electronics express!  evil6 and THEN... the radio went out in my dish after 3 days.... took them a week to get someone out here to fix it  evil3 and THEN it worked for 3 days before having problems again.. so in the 14 days i have had my DirecWay (installed on 6/18/05) i have been able to use it for about 5 of those days. tech support leaves a lot to be desired from DirecWay also, just found a fix here and am running better than ever! i'm glad i waited til i saw how good this was before i affilliated them to my sites. thanks for all the help in here too... NOW... if i could just get someone to help me figure out why i can load a chatroom from www.home.bellsouth.net using my sun java j2sdk v1.4.2_06 i would be a happy camper! every time it connects to the chat applet, i get a "disconnected from chat" message on the screen. BLAHHH!! oh well.... enough ranting... thanks again for the help and support, keep up the good work and everyone have a happy and safe holiday!! 
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