So I didnt know you were a Cox sales rep. My friend lives in north Texas  and has Cox. He recently switched from DSL at my suggestion. So now he is DL at like 900k FREAKING HORRIBLE. He calls up Cox and they say "Everythings fine, we dont see any problems" so then hes like "Oh yea well your mother ***** horses you dried up piece of******** **** and you can **** ******* UP YOUR **** ASS." I think it got a little heated. So whats up, whats going on you got any ideas. What can he do about it? Any helps appreciated.

Just realised I put this in the wrong section, sorry.

How very mature and polite of him.  I would have cut him off from service if some ass said something like that to me.

I have no idea, since no one ever uses the correct kB/s or kB/s tags, so tell me which one you are using.  kB/s is what you download at, kB/s is what you usually see on a speed test.

900kB/s equates to 7372kB/s.

Oooh, so he gets 900 Kbps. That explains it.

Has he made any attempt to tweak? Windows standard settings suck. The problem could be anywhere, but if Cox claims it isn't on their side, I'd check the computer connected to the internet first.

Bad capping is highly unlikely, I'd expect either the modem or the route to Cox to be the problem.
Does he have the 4000/768 package?

Well if it's that bad, tell him to demand they send someone out, or he'll cut the service, because he isn't getting what he is paying for.

How many times did he call them?  Maybe it was just a bad technician.

Well first of all tell him to go to home depot and get some barrel connectors ... you know like these...



Then tell him to by pass all his splitters (hopefully he only has one splitter if the tech how installed everything was smart all the lines in the house should be home run... meaning that there are strait lines to each tv or modem or whatever with no splits along the way.

After he by passes the splitters tell him to unplug the modem for like 10-15 seconds --- just to make sure everything is reset.  then tell him to test afterwords and see what he gets -- if he hasn't already done so tell him to use this >> http://www.speedguide.net/files/TCPOptimizer.exe ~ works great.

Now if everything works great after that he either has a bad splitter or is getting too low of a signal after the splits - then if you call Cox and tell them "If i by pass the splitter it works fine" and the splitter is on the side of your house... and the tech doesn't need to come inside the house, you should not be charged for the 49.95 service call --- if the problem is inside your house here is what you can do to get around the service call.  Just call in and order "Cox Service Assurance Program" or CSAP for short - it is 3.95/month and gives you free service calls --  but you will need to suffer a month before you call in for the service call otherwise they will charge you anyway.

Hope this helps, he should not be getting speeds that slow... but also keep this in mind, Cox HSI and most non TIER1 services do not guarantee any specific level of service -- Cox does not ever say "you WILL get 4Mbps" they say "you will get UP TO 4Mbps" which is a big difference.

Tell your friend to join the forum by the way -- that is of course if this friend isn't you ---
"Dad I need to talk to you about something... I got this friend who likes this girl... but the girl is really a guy, what should my friend do."
"Well Billy, first of all your a little homo.  Second of all, your not really my son."  

I always wanted to see that episode on Growing Pains or The Cosby Show .. hehe