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Topic: DirecWay - Is this normal?  (Read 3202 times)
Xylem
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« on: September 29, 2005, 04:47:19 AM »
I recently upgraded to using the DirecWay sattelite internet, from being on a 28k connection for about a year (56k modem, just  a bad location).  I play World of Warcraft.  During times such as now (4:44am) the speeds are incredible, 726k down 120up right now. and absolutely no delay while playing world of warcraft (861ms latency).  But during most parts of the day, the speeds are just ridiculously low. (I've seen it get as low at 72Kbps, but usually it's around 150-270Kbps).  And World of Warcraft is virtually unplayable at those times, (usually around 1600ms) sometimes it will take a good 10 seconds for the game to respond to my keystroke.  I understand the concept of traffic, and know that the speeds are bound to be higher during hours where less people are online, but is it normal for DirecWay to slow down that dramatically?
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ghostmaster
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« Reply #1 on: September 29, 2005, 07:39:26 AM »
The best place to get information for DirecWay is here:

http://www.dslreports.com/forum/sat

Sounds to me like a bad install or something...it shouldnt slow down that bad..I get 1Mbps all day at home.  And I im a 6000 CE
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Xylem
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« Reply #2 on: September 29, 2005, 02:40:51 PM »
I see, thanks for the input... I'll have to make them come out here again.  When they first installed my system I got a bad modem, and they didn't have a spare. Apparently there was a lack of dw7000's, and they couldn't afford to give each installer a spare, so I had to wait another week before I could use it
« Last Edit: September 29, 2005, 02:45:22 PM by Xylem » Logged
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loon_tune
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« Reply #3 on: September 30, 2005, 11:53:26 AM »
post your signal strength and isolation numbers for me if you would. Also what satellite and frequency are you on. Then i'll be able to tell you more. Sounds like a transponder (frequency) change is in order. They prolly have you on an overused xponder.
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« Reply #4 on: September 30, 2005, 12:02:47 PM »
Actually, a lot of DW7000 users are having the same problem as you.  It has something to do with either the IA8 satellite or the Las Vegas NOC.  Being that it is on a new Satellite, I dont think it has anything to do with it being oversold.  However, it might be that a certain transponder is acting up.  I heard someone else mention that they called Dway and they were having a problem with the NOC proxy.  The problem should be resolved soon I would hope.
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Xylem
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« Reply #5 on: October 01, 2005, 03:52:36 AM »
73 signal strength
not sure what the isolation numbers you're asking for are
1390 recieve frequency
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Xylem
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« Reply #6 on: October 01, 2005, 03:53:16 AM »
Quote from: ghostmaster on September 30, 2005, 12:02:47 PM
Actually, a lot of DW7000 users are having the same problem as you.  It has something to do with either the IA8 satellite or the Las Vegas NOC.  Being that it is on a new Satellite, I dont think it has anything to do with it being oversold.  However, it might be that a certain transponder is acting up.  I heard someone else mention that they called Dway and they were having a problem with the NOC proxy.  The problem should be resolved soon I would hope.

Thanks for the info, it's good to know it's not just me.
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loon_tune
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« Reply #7 on: October 02, 2005, 12:18:10 PM »
the isolation number is your transmit speed. you can check this by going to the dw control panel (http://192.168.0.1/fs/registration.html i believe. then select antenna pointing test. don't check the OPI box, and do select "ACP" (auto cross pol). you should end up with a signal number (73) and an isolation number, prolly in the 60's. If thats the case, than a reaim should prolly be in order. Also, you can check your frequency number or transponder under the same dwcontrol panel. on the tab on the far right (Overview i think). Hope that helps
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Xylem
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« Reply #8 on: October 03, 2005, 03:58:29 AM »
"Status:
 Complete
 
Isolation:
 57
 
Result:
 FAIL
"
The modem stopped working after this, after several more failed tests it passed with a score of 59.
« Last Edit: October 04, 2005, 01:27:35 PM by Xylem » Logged
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ghostmaster
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« Reply #9 on: October 03, 2005, 05:23:12 AM »
call your installer, sounds like you need a re-aim

happends all the time
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Xylem
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« Reply #10 on: October 04, 2005, 03:04:07 PM »
Long, interesting, and very unhelpful conversation with DirecWay online tech support. Saved it as a .txt file to avoid leaving an abnormally long post.

Here's a summed up version for those of you that don't feel like reading it all: According to jason, the isolation number does not effect browing speed in any way, shape or form. It would be too technical for me to understand if he were to explain to me exactly what it does effect. Even though my scores are below the "required", everything should be fine.  And jason really wants me to just stop asking questions.
« Last Edit: October 04, 2005, 03:25:00 PM by Xylem » Logged
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loon_tune
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« Reply #11 on: October 04, 2005, 06:19:30 PM »
sorry to say, they are the same way to their "Hughes Certified Installers" too. Try threatining to switch to Wild Blue and they should listen.

The isolation number is actually your transmit speed. It does very much affect your browsing speed in that you already have a high latency, so any increase in the time it takes to transmit your info will stall your browsing even more than it is already. Depending what satellite your on, your isolation, or cross pol should be between 61 to 70 minimum for decent speeds. The DirecWays i install have been getting isolation in the high 80s and low 90s. If you can get good numbers, it will sail and also not kick out as bad in bad weather.

Long story short, you got lied to, so did most people that deal with DirecWay and you need to call and complain alot.

Sorry to be the bearer of bad news, but i hope i at least straighted it out for you.
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Xylem
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« Reply #12 on: October 04, 2005, 09:54:32 PM »
Quote from: loon_tune on October 04, 2005, 06:19:30 PM
sorry to say, they are the same way to their "Hughes Certified Installers" too. Try threatining to switch to Wild Blue and they should listen.

The isolation number is actually your transmit speed. It does very much affect your browsing speed in that you already have a high latency, so any increase in the time it takes to transmit your info will stall your browsing even more than it is already. Depending what satellite your on, your isolation, or cross pol should be between 61 to 70 minimum for decent speeds. The DirecWays i install have been getting isolation in the high 80s and low 90s. If you can get good numbers, it will sail and also not kick out as bad in bad weather.

Long story short, you got lied to, so did most people that deal with DirecWay and you need to call and complain alot.

Sorry to be the bearer of bad news, but i hope i at least straighted it out for you.

Just what I wanted to hear, thanks.
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loon_tune
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« Reply #13 on: October 05, 2005, 05:54:57 PM »
sorry. Don't shoot the messenger.... please...
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Xylem
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« Reply #14 on: October 05, 2005, 06:03:17 PM »
I wasn't being sarcastic. 
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