A "STOP: 0x0000008E" error message occurs when you change the hardware acceleration setting
Article ID : 330187
Last Review : August 26, 2004
Revision : 2.0
This article was previously published under Q330187
SYMPTOMSWhen you try to change the Hardware Acceleration setting in the Display tool in Control Panel from None to Full, you may receive the following Stop error message in Win32k.sys:
STOP: 0x0000008E (c0000005, bf875fc3, f07bcd48, 00000000)
KERNEL_MODE_EXCEPTION_NOT_HANDLED
CAUSEThis issue is caused by a code problem in GDI+ (the graphics device interface for Windows XP)
.
RESOLUTIONService pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMSNOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
08-Oct-2002 01:15 5.1.2600.1130 1,694,336 Win32k.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
APPLIES TO
• Microsoft Windows XP Tablet PC Edition
• Microsoft Windows XP Professional Edition
• Microsoft Windows XP Home Edition